有两句英文,我不太懂其用法.是酒店英语相关句子.1st,They act as the eyes and ears of the Security Department,watch for skippers,and make inspections as they room their charges.这句开头的they,承上文应该指的是酒店的礼

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有两句英文,我不太懂其用法.是酒店英语相关句子.
1st,
They act as the eyes and ears of the Security Department,watch for skippers,and make inspections as they room their charges.
这句开头的they,承上文应该指的是酒店的礼宾,concierge.skipper指逃单的客人.我不懂得是最后they room their charges的room 指什么,这半句应该怎么翻译.
2nd,
As many guest services become computerized and standardized,concierge service often provides the special attention a guest would not otherwise receive.
和上句属于一篇文章,讲concierge的.不懂的是后面的,would not otherwise receive.应该怎么翻译,otherwise这里属于什么用法?

They act as the eyes and ears of the Security Department,watch for skippers,and make inspections as they room their charges.
这句开头的they,承上文应该指的是酒店的礼宾,concierge.skipper指逃单的客人.我不懂得是最后they room their charges的room 指什么,这半句应该怎么翻译.
他们（礼宾）依照安全部门的要求行事,留意逃单的客人,记账的时候仔细检查.（确实不知道这个生僻的意思）
2nd,
As many guest services become computerized and standardized,concierge service often provides the special attention a guest would not otherwise receive.
concierge service为顾客提供特别关照,这在其他情况下顾客是享受不到的.otherwise是副词作状语.

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